![]() If you're still unable to scan, then the problem is related to the computer's registry settings. If you're able to scan, then the issue is resolved. ![]() Once the installation completes, attempt to scan from ControlCenter4 again. If a compatible CD is available for your operating system, you may install the MFL-Pro suite software using it instead of the download.ĥ. Reinstall the MFL-Pro Suite using the "Full Driver and Software Package", which can be downloaded from. Select Yes, I want to restart my computer now, and then click Finish. Click OK if you are prompted to confirm the uninstall procedure. Click OK if you receive the uninstaller window.į. Select your model from the dropdown list if it is not already selected.Į. If the software is not listed, go to step 4.ī. If you're not able to scan with another application, then refer to the general answer for "Unable to scan from a computer". If you're able to scan with another application, go to step 3. The available scan application will vary depending on the Operating System. Make sure that you're able to scan into a different application such as the Scanner and Camera Wizard or Windows Fax and Scan. This will determine if the issue is with the scanner driver or a ControlCenter4 setting. In the Search line and type CMD and then press Enter. The Command Prompt window will open.Ģ. Windows 7 - Check the computer's network connectionsī. If you only have one network connection indicated by a single IP Address or IPv4 Address, go to step 2. If you're not sure how to do so, contact your network admin or router manufacturer for assistance. If you have two or more network connections indicated by multiple IP Addresses or IPv4 Addresses (as demonstrated below), then you must disable one. ![]() Make note of the IP Address or IPv4 Address. ![]() ![]() You should receive information about your computer's network connection. You may have to scroll up to see all of the information. In Windows 8.1 and Windows 10, there is a windows flag icon.ī. Right-click the screen and then left-click Command Prompt. Windows 8, 8.1, or 10 - Check the computer's network connectionsĪ. On the computer, move your mouse to the lower left corner of the desktop. ![]()
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January 2023
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